In case of problems or additional questions you can contact us on firstname.lastname@example.org.
When can I buy a ticket?
April 5th at 1pm, you can log into burnertickets.com to purchase your ticket for 80 EUR. 1 ticket per person
How do I transfer a ticket to someone else?
After you have sold your ticket at the original price of 80,- Euro, follow these simple steps to initiate a transfer:
- Go to BurnerTickets.com and sign into the same account you purchased your ticket on.
- Click “My Events / Transfers” on the top menu.
- For the ticket you wish to transfer, click the “Transfer” button.
- Type the email address (twice) of the user you wish to transfer your ticket to. They need to have registered an BurnerTickets profile using this email address.
You are done! The user you wish to transfer to will receive an email with instructions on how to accept the membership. You can cancel an active transfer at any time before it is accepted on your “My Events” page.
NOTE: We are not responsible if you type the wrong email address in this field. Once a user has accepted a ticket from a transfer, the transaction is considered final. You are responsible for handling any financial transaction related to the transfer. If we discover you have sold your ticket for more than the price it was purchased for (scalping), we reserve the right to ban you from purchasing for future events. If we discover it before a transaction is made, we reserve the right to void your ticket.
How do I accept a ticket getting transferred to me?
Once a ticket holder has initiated a transfer, you will receive an email with further instructions. You will be prompted to log in, and then the transfer process will ask for your first and last name. Make sure that the name you enter matches your government issued identification! Note, if we already have your name on file this will be automatically populated. Changing the name here will change the name on your entire profile, and anything attached to your profile.
I didn’t receive my transfer email!
If you have not received your email within 1 hour of a transfer being initiated, please check your spam folder. If you still have trouble, contact us at email@example.com. In your email, please include the event name, and the email address that should be receiving the transfer.
Please be aware that Microsoft email (@outlook.com, @msn.com or @hotmail.com) and associated mails frequently do not handle burnertickets emails (not even spam folders), so please avoid using them.
Until when can I transfer tickets?
Tickets are transferable until Monday 17th of June. The exact time will be announced on the FB group and written here shortly.
No further name changes will be available, and anyone trying to sell one will be considered as committing fraud.
Can I transfer my low income ticket?
We use an application & assessment process for low income tickets to ensure they go to the members of our community that are most in need of a discount. This is why it is not possible for low income tickets to be resold & transferred privately.
Instead we offer low income ticket holders the option to receive a refund, should they not be able to come. Please contact us on firstname.lastname@example.org to arrange for a refund. We will ensure that the refunded ticket is redistributed fairly.
Why do I need to register a BurnerTickets profile?
Every person who is 18 years and older requires a profile on burnertickets.com (using your real name as it appears on your ID). If you plan to bring your friend, family member, or unicorn they have to register their own profiles! Kids under 18 also require a ticket, which can be obtained for free during the ticket purchase of their legal guardian.
How can I pay for my ticket?
We offer 2 payment methods: Credit Card and PayPal. Using PayPal it’s up to you to decide how you put money into your PayPal account – e.g. via bank transfer.
Please note that you need to either have a credit card available or set up a PayPal account to be able to purchase your ticket(s). For PayPal please note that you will either need to have your bank account or a credit card connected with your account, or use www.giro2.de/paypal to put money into the account in order to purchase your ticket(s).
What is the cost of a ticket?
Tickets are 80,- Euro per person. Kids under 18 are free.
When on-selling a ticket, it’s a complete NO GO to charge another community member a price higher than 80,- Euro! Such an attempt must be reported and the wrongdoer will be risking a ban from Kiez Burn.
Are there low income tickets?
Yes, like last year we had a low income ticket program with subsidized tickets at 40,- Euro. Registration runs between March and April, with recipients getting notified on Thu 4th April.
These are non transferable, 1 ticket per person.
Is my ticket personal?
Yes, they are tied to your burnertickets.com profile and your real name. You must show a legal ID (national ID card or passport) at the gate, and the name in it must be the same as on your ticket.
Can I transfer my ticket?
Yes, you can – The transfer happens on burnertickets.com. Just click on “My Events / Transfers” on burnertickets.com and send it to your friend (who also needs to have a profile on burnertickets.com). We will publish more details after the lottery has closed and once transfers are opened.
Tickets are personal, and you will need a valid ID at the gate that matches the name on the ticket. Ticket transfer will be possible until 1 week before the event.
Can underage co-creators attend?
Yes, participants 17 and younger may attend as long as they are accompanied by a legal guardian. We encourage you to bring them, and they are free to attend – but they still need a kid ticket to have been registered by their legal guardian during their ticket purchase.
Can I bring my pet?
Sorry, pets are not allowed!
What do I need to get into the event?
You need 2 things.
- Your printed ticket or the pdf version on a device. We need to clearly see the ticket number and your name.
- A government issue ID with a photo that matches the name on the ticket.
Anything else other than these 2 things will make us reject you at the door. Please don’t do this to us and to yourself and bring your ID.
What things will get me rejected at the door?
Instead of Government issued ID: student card, credit card, paper cutout, insurance card, some random piece of paper.
Instead of printed ticket or pdf with ticket number and name: an email from a friend, a verbal transfer that didnt happen on burnertickets.com, some marbles.
I registered an account with burnertickets.com but I can’t find any emails?
If you have a Microsoft email (@outlook.com, @msn.com or @hotmail.com), all of the emails sent from burnertickets.com will end up in your Spam folder 100% of the times. Other email accounts will do that on occasion too. Please check it regularly, as this will include all emails (including the “yay, you’ve won the lottery!” email).
There is also the possibility that Microsoft email ends up not receiving the email at all. Please avoid using them.
***Disclaimer: This process was heavily inspired by Borderland. Thank you for being awesome!